17 Jul
2004
17 Jul
'04
1:18 p.m.
On Fri, 2004-07-16 at 15:24, Patrick Kaell wrote:
This might be true...
except when the alternative ISP officially refuse to acknowledge Linux
and other OSes
except when other ISP insist that you "update your windows drivers"
after you've explained to them that you're using Linux, and then respond
by saying that "if you're using a router we can't help you"
except when other ISP send you their bill in a MSWD document... after
having used RTF for 4 months - and say it's their new software and
that's the way things are... (oh, and they included URLs to some MSWD
reader under windows)
If the official policy of the company, at least you can expect some
level of support and can shout at them if they say soimething like "use
windows"...
--
----------------------------------------------------------------------
Serge Marelli, Luxembourg
E-mail : serge.marelli(a)linux.lu
----------------------------------------------------------------------
LiLux, Luxembourg LUG : http://www.linux.lu/
Defending Innovation against Patent Inflation http://swpat.ffii.org/
Brent Frère wrote:
(...)
Ils supportent officiellement Linux
What do you mean by 'official Linux support'? Does this include helpdesk
support? If yes, what distributions do the helpdesk people know? utilisent
OpenOffice
These are company internals. As long as they write *plain-text* E-Mails
to communicate with their customers, instead of sending attached Word or
OO files (or at least use standards like HTML or PDF).
This is hidden advertising. They may provide a good service, but I see
no good reason for Linux users to switch to this ISP because of
ethnical/philosophical/opensource policical reasons.