Re: [Lilux-info] Alternet ADSL: Tarification flat rate 256 K à 33 EUR/mois

Brent Frère wrote: I am perfectly aware of this fact. You wrote the first mail and were absent several weeks. Serge Marelli already wrote things about helpdesk support on 17-07-2004 15:18 on "your thread". The same arguments you warmed up weeks later. The fact that you wrote the first mail doesn't change a thing to the fact that you must have skipped some mails. I just wanted to ask a basic question. Every Linux user who has experience with helldesks will feel the same way. I simply want to be able to report a network problem to the ISP without reinstalling all Windows drivers I don't have (or Linux drivers if I have a router). I do not need a helpdesk. But ISPs have no special phone number to report problems directly to their administrators, they just have helpdesks. Those helpdesks have checklists which drive people crazy who just want to give the ISP a problem report. There was no need to explain that they do not have a helpdesk to help me with non ISP problems. This was superfluous at best. There were only 3 possible answers: 1. Yes, they have a checklist, where everybody without Linux fall through before they can even report a problem 2. They are able to take problem reports without sucking 3. I don't know One of these 3 answers would have given me satisfaction immediately. But instead I have to lose time! Greetings, Patrick Kaell